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02. DSSC Electronic Theses and Dissertations

Permanent URI for this communityhttps://hdl.handle.net/20.500.14578/3

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Subject: search.filters.lcsh.Business enterprises

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    Agri-entrepreneurial competencies and ethical business practices of SME managers as predictors of organizational performance in Davao del Sur
    Busa, Rosemarie N. (Davao del Sur State College, 2025-06)
    This study aimed to assess the agri-entrepreneurial competencies and ethical business practices of small and medium enterprise (SME) managers in Davao del Sur and their relationship to organizational performance. It employed a descriptive-correlational research design, collecting data from 90 respondents through structured surveys. Statistical tools used included frequency, percentage, mean, standard deviation, and correlational analysis. Findings revealed that the majority of SME managers in Davao del Sur are middle-aged, male, and married, with high educational attainment. Their businesses are primarily small enterprises operating within various municipalities, typically in operation for 5 to 15 years, with modest profitability and limited formal managerial training. In terms of competencies, SME managers exhibited very high levels of organizing and leading, learning, opportunity recognition, commitment, strategic, and financial management competencies. Additionally, ethical business practices, including ethical decision-making, ethical leadership, and ethical awareness and training, were also rated very high. Organizational performance, assessed through financial performance and employee satisfaction, was also found to be very high, though some variability was noted. Correlational analysis indicated a significant relationship between agri-entrepreneurial competencies and ethical business practices, suggesting that managers with stronger competencies tend to uphold higher ethical standards. However, no significant relationships were found between ethical business practices and organizational performance or between agri-entrepreneurial competencies and organizational performance, suggesting that these factors alone may not directly determine business success.
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    Effects of customer relationship management strategies on customer retention among agrivet supply enterprises in Digos City, Davao del Sur
    Arendain, Jeanilyn C. (Davao del Sur State College, 2024-05)
    This research examines how CRM strategies affects client retention in Digos City, Davao del Sur agri-vet supply enterprises. According to personal survey, most clients are married women aged 30-38 with monthly incomes below Php 50,000.00.The survey found high mean ratings for CRM strategies that handle customers individually, provide new goods, and valve customer input. These techniques average 4.5, which is quite high. CRM's impact on customer retention is examined, with high mean ratings for quality services, fair prices and great customer care, culminating in a very high total mean of 4.62. The socio-economic characteristic of agri-vet supply owners are also outlined, highlighting the prevalence of women in this industry. The challenges associated with CRM, such as boosting sales and profitability, customer retention, and fostering loyalty, are recognized with a very high average rating of 4.69. The paper concludes by examining the impact of CRM on performance, emphasizing the need of ongoing maintenance and acknowledging the obstacles posed by complexity and time limitations.